In it’s simplest form, design thinking is creating a better work procedure.  For example, a barista at a coffee shop could create a new design in the top of a steamed latte.

In a more formal situation, design thinking consists of these five sequential phases (according to B. Cole and K. Keating of GP Strategies):

> Empathize

> Define

> "Ideate” (to conceive an idea, thought, or image)

> Prototype

> Test

For example, a group of co-workers formed a digital Yammer Group through which perceived problems and possible solutions could be shared with each other.

The Designing on the Job lesson expands on these concepts.