In her infographic, Ryann K. Ellis, editor with the Association of Talent Development, suggests 20 ways to communicate better at work.  Here are highlights:

> Be Prepared – Be clear in your point.  Have questions ready.  Build on past successes.  Begin with a "we” rather than a "me” attitude.  Keep emotions in check.

> Speak Clearly – Take deep breaths.  Be honest.  Be concise.  Use clear language.  Summarize.  Ask for a recap.

> Listen Hard – Avoid distractions.  Focus on the message.  Don’t interrupt.  Recap concisely.  Ask questions. 

> Speak with your Body – Make eye contact.  Maintain open-body language.  Smile and nod.  Don’t fidget.

See her complete infographic at www.rellis@td.org

The complete training plan on Verbal Technical Communication is available online from www.Lesson-Up.net.