How many rights equal a wrong?  What’s the ratio of micro-affirmations to micro-aggressions?

In the training andragogy of micro-behaviors, there are micro-aggressions and micro-affirmations.  According to the psychiatrist, Chester Pierce, a micro-aggression is an unconscious verbal, non-verbal, or environmental slight, snub, or insult targeted at a person of an ethnicity, gender, religion, or sexual orientation.

Conversely, micro-affirmations are conscious actions that make people feel welcomed, valued, and encouraged, such as nodding while a person speaks, encouraging someone to contribute, and complimenting insightful observations.

Successful trainers understand that micro-affirmations promote understanding, application, and retention of intended learning.  Micro-aggresions undo that.  Successful trainers accentuate the positive and eliminate the negative, to borrow an old phrase.

More information is coming in the training plan on Resolving Conflicts.